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CitiPhone Banking Hotline (Banking* and Card Services) 2860 0333 2860 0333: 24-hour Citigold Hotline: 2860 0111 2860 0111: 24-hour Citigold Private Client Service Line: Credit Cards Service: Citibank (Hong Kong) Limited G. Check to see if your issue can be handled by Live Chat. Citi Live Chat is a platform allowing you to have a virtual dialogue with your dedicated Relationship Manager in Citibank Online and Citi Mobile ® App or our Citi Officer in Citi Mobile LIVE CHAT : Chat with our Customer Service Officers Mondays to Fridays, from 9 AM to 8 PM. Overview. Thank you for your patience and we look forward to serving you. Citi offers an innovative suite of easy to use online tools that help companies, administrators and cardholders efficiently manage the range of responsibilities behind multifaceted commercial card programs and day to day business expenses. This process will get you in contact with a live representative who should be able to answer your questions or . 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